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123av FAQ – Get Your Questions Answered Here

We've gathered the most common questions from Brazilian users of 123av all in one place. Registration, Pix deposits, withdrawals, bonuses, Brasileirão betting, slots, live blackjack, and more — all answered clearly and straight to the point.

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  • Registration and account
  • Deposits and withdrawals
  • Bonuses and promotions
  • Sports betting
  • Slots and Live Casino
  • Responsible Gambling

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Why We Put Together the 123av FAQ

Most questions that reach 123av comes up time and again. That's not a criticism — it's completely natural. When you sign up to a new platform, you have questions: how Pix deposits work, how long withdrawals take, how to activate the welcome bonus, whether you can bet on the Brasileirão from your phone, how to verify your identity before your first withdrawal. These are all valid questions and they deserve clear answers.

This 123av frequently asked questions was put together for exactly that purpose: to answer the most common questions from current and prospective users in straightforward Brazilian Portuguese, without unnecessary jargon. Everything is organized by category — registration, deposits and withdrawals, bonuses, Sports Betting, Live Casino, slots, and responsible gambling — so you can find what you need without having to dig around.

If your question isn't listed here, use the search field above or contact 123av support at 123av via live chat or by email at contato@123av-jit.net. Our Portuguese-speaking team responds quickly and without scripted runarounds. The goal is to solve your issue — not stall.

The frequently asked questions on this page are updated regularly based on real questions received by support. When new situations arise — a change in accepted payment methods, an update to bonus rules, a new game category added to the platform — the answers are revised to reflect the current state of 123av.

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Registration and Account

The 123av registration is free and takes under 2 minutes. Go to the Sign Up and complete three steps: personal details (full name, CPF, and date of birth), contact information (email, phone number, and state), and password. Once you confirm your email, your account is active. You can make your first deposit via Pix and start playing right away. The whole process works seamlessly on mobile, with no app download required.

No. On the 123av registration you simply fill in your personal details and create a password. Photo ID (national ID or driver's license) and a selfie — a process known as KYC (identity verification) — are only required before your first withdrawal. You can deposit and play without submitting any documents, but you'll need to complete verification when you want to withdraw your winnings. The process is handled directly on the platform and is typically approved within 24 hours.

No. The 123av allows only one account per CPF, per email address, and per phone number. Creating multiple accounts to accumulate bonuses violates the platform's Terms and Conditions and will result in the closure of all identified accounts, with possible forfeiture of bonus balances. If you're having trouble accessing your existing account, contact support at contato@123av-jit.net before attempting to create a new one.

Details such as email and phone number can be updated in your account settings after log in to 123av. Changes to CPF and full name are not permitted after registration — these details are permanently linked to the account holder. If you need to correct a personal detail due to a typo, contact support via email or live chat and specify what correction is needed.

On the login screen, click "Forgot my password" and enter the email address for your 123av registration. You will receive a link to reset your password, valid for 30 minutes. If you don't receive the email, check your spam folder. If the email address is not recognized, contact support with your registered CPF. The 123av will never ask for your current password via email or chat — any message making that request should be ignored and reported to support.

No. The 123av registration is open to users aged 18 and over only. Date of birth is verified during the KYC process before the first withdrawal. Accounts identified as belonging to minors are closed immediately, with deposited funds returned and any bonuses cancelled. If you suspect a minor has created an account on the platform, contact support at contato@123av-jit.net so the appropriate action can be taken.

To close your account, contact support at 123av by email at contato@123av-jit.net with the subject line "Account Closure". Before the account is closed, your available real balance will be returned via Pix to the key registered in your name. Bonus balances with incomplete rollovers will be forfeited, as set out in the Terms and Conditions. If the reason for closure is related to gambling difficulties, you may also request permanent self-exclusion — which is processed immediately.

Deposits & Withdrawals

After log in to your account, go to Finance → Deposit. Select Pix as your payment method, enter the desired amount (minimum R$ 20.00), and confirm. The platform will generate a QR Code or a Pix key. Copy the key or scan the QR Code in your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, or any other — and confirm the payment. The balance will be credited to your 123av in seconds, ready to bet immediately.

The minimum deposit at 123av is R$ 20.00, applicable to all accepted payment methods: Pix, boleto bancário, credit or debit card, PicPay, and Mercado Pago. For withdrawals, the minimum amount is R$ 30.00 via Pix. There is no fixed maximum deposit limit, but transactions above a certain amount may require additional confirmation as part of security controls and anti-money laundering measures.

Pix withdrawals at 123av are processed within 10 minutes for accounts with verified KYC — including weekends and public holidays. The clock starts from the moment your withdrawal request is confirmed, not when you submit it. In some cases, a first withdrawal may take slightly longer while the team finalizes identity verification. Subsequent withdrawals with approved KYC follow the standard 10-minute timeframe.

No. The 123av only accepts deposits from bank accounts, Pix keys, or cards registered in the account holder's own name. Likewise, withdrawals are only processed to Pix keys or bank accounts in the name of the account holder registration. Deposits identified as coming from third parties are returned. This policy exists to protect users and comply with anti-money laundering regulations applicable to the sector in Brazil.

The 123av does not charge any fees on Pix withdrawals. The requested amount is credited in full to the user's Pix key. For other withdrawal methods, such as TED bank transfers, fees may be charged by the receiving bank — this is determined by the financial institution, not the platform. We recommend using Pix as your primary withdrawal method, as it is the fastest and comes at no extra cost.

In rare cases, Pix processing may take slightly longer than usual due to banking system instability. Wait up to 30 minutes before contacting support. If after that time your balance still hasn't appeared in your 123av account, 123av, contact us at contato@123av-jit.net or via live chat, attaching your Pix receipt (available in your bank's app). The team will locate the transaction and credit the amount within a few hours of confirmation.

The 123av accepts all major Brazilian payment methods: Pix (any bank), boleto bancário, credit or debit cards from accepted networks, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. All deposits must be made in BRL (R$). The platform does not accept cryptocurrencies or international payment methods.

Bonuses & Promotions

The 123av welcome bonus is 100% on your first deposit — deposit R$ 100.00 and you'll receive an additional R$ 100.00 in bonus balance, giving you R$ 200.00 to play with. The bonus is activated automatically on your first deposit after registration, no promo code required. Terms: 30x rollover on the bonus amount, 30-day period to complete it, valid for slots, Live Casino, and Sports Betting. More details at Welcome Bonus.

The rollover (also known as the wagering requirement) is the number of times you must wager the bonus amount before you can withdraw any winnings derived from it. At 123av, the welcome bonus rollover is 30x the bonus amount. Example: if you receive R$ 100.00 in bonus funds, you'll need to place bets totaling R$ 3,000.00 (R$ 100 × 30) within 30 days. Your real balance is not affected by the rollover — you can withdraw it at any time, as long as your KYC has been verified.

Not directly. The bonus balance at 123av cannot be withdrawn as cash — it must be converted into real balance by meeting the rollover requirement. Once you complete the wagering requirement within the set timeframe, any winnings generated from the bonus balance become real balance and can be withdrawn normally via Pix. Bonus balance and real balance are displayed separately on your account dashboard for easy tracking.

Yes. The 123av welcome bonus has a 30-day validity period starting from the date it was credited to your account. If the rollover is not completed within that timeframe, the remaining bonus balance is automatically cancelled. Your real account balance is not affected — only the unused bonus is removed. The deadline and rollover progress are visible in real time on your account dashboard.

Yes. The 123av offers recurring promotions for active account holders, including reload bonuses on subsequent deposits, free spins on selected slots, special promotions tied to Brasileirão Série A rounds, Copa do Brasil, and UFC events, plus seasonal offers. Active promotions are displayed on your account dashboard after login. Users who opted in to receive communications from 123av on the registration also receive email and SMS notifications when new promotions are launched.

The 123av welcome bonus is valid for slots, Live Casino (including blackjack and roulette), and Sports Betting. Some specific formats may contribute at different percentages toward the rollover — for example, sports bets with very low odds (below 1.50) may not count in full toward the requirement. Details on which games and bets contribute to the rollover are available on the Welcome Bonus.

Sports Betting

Yes. The 123av offers live betting on the Brasileirão Série A and B, Copa do Brasil, and Libertadores. With live betting, odds update in real time as the match unfolds. Available markets include final result, exact score, next goal, total goals, corners, cards, and much more. To access the live betting, log in to your account and go to the live sports section of the platform.

The 123av covers the most popular sports in Brazil: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, FIFA World Cup, UEFA Euro), MMA and UFC, basketball (NBB and NBA), volleyball, tennis, e-sports, and more. Brazilian football coverage is extensive, with markets available for lower-division matches and the most prominent state competitions. New sports and tournaments are added to the catalog on a regular basis.

Yes. The 123av allows you to build parlays by combining two or more events on a single bet slip. The odds for each selection are multiplied together, resulting in a higher potential return. Parlay bets have a minimum stake of R$ 2.00 and can mix different sports on the same slip. Each selection must be from a different event — combining two markets from the same game on a parlay is not allowed.

If an event is cancelled or postponed by more than 24 hours from the original scheduled time, all bets placed on that event are voided and the staked amount is returned to the account balance at 123av. In parlay bets, the cancelled event is removed from the slip and the odds are recalculated based on the remaining selections. If only one selection remains after the removal, the bet is treated as a single with the original odds of that selection.

Yes. The platform of 123av is fully responsive and works directly in your phone's browser — Chrome, Safari, or Firefox — with no app download needed. Access to the Brasileirão, live betting, the casino, and your bet history all work seamlessly on Android and iPhone. For quick daily access, you can save the site to your home screen directly from your browser.

The minimum stake for single sports bets at 123av is R$ 2.00. For parlay bets, the minimum is also R$ 2.00 per ticket. Maximum limits vary depending on the market, sport, and selected odds — popular markets like Brasileirão match results tend to have higher limits than more specific markets. The maximum limit is displayed on the bet slip itself before you confirm.

Slots & Live Casino

The 123av offers hundreds of slots from certified, industry-recognized providers. The catalog includes classic fruit machines and feature-rich slots with multipliers, bonus rounds, Megaways mechanics, and progressive jackpots. The RTP (return to player) for each slot is listed on the game's info page within the platform. New titles are added regularly. All available games have been audited by independent providers to ensure result randomness.

The live blackjack of 123av is streamed in real time with a live dealer on camera. You play against the dealer just like at a physical casino, making hit, stand, double, or split decisions. Tables have varying bet limits to suit different player profiles. A stable connection is recommended for the best experience at the live tables. No additional software download is required — everything runs directly in your browser.

The 123av offers roulette European, American, and French variants, as well as live dealer versions streamed in real time. European roulette (single zero) carries a lower house edge than American roulette (which has both a zero and a double zero), making it the more common choice among experienced players. Live tables allow interaction with the dealer and other players during rounds, replicating the feel of a physical casino.

Yes. All games available on 123av are provided by certified suppliers that undergo regular audits by independent bodies to verify the randomness of results (RNG — random number generator). Slots have their RTP published on each game's information page. Live games (blackjack and roulette with a live dealer) are operated from licensed studios under regulatory oversight. The 123av does not manipulate game results — the platform acts as an access channel to content provided by game suppliers.

Yes. The crash games available at 123av are a game type where a multiplier climbs from the start of each round and you need to cash out before it "crashes." The longer you wait, the higher the potential multiplier — but the greater the risk of losing everything if the crash happens before you exit. It's a fast-paced format, very popular in Brazil, blending elements of Sports Betting and casino into a simple, dynamic mechanic.

Responsible Gambling

After log in to your account, go to Settings → Responsible Gambling. Select the deposit limit option and choose the period (daily, weekly, or monthly) and the maximum amount. The setting takes effect immediately. Reducing a limit happens instantly. Increasing an existing limit requires a mandatory waiting period to protect you from impulsive decisions. More information at Responsible Gambling.

Temporary self-exclusion can be activated directly under Settings → Responsible Gambling on the 123av platform. 123av. Available durations are 24 hours, 7 days, 30 days, or 90 days. During the chosen period, access to all games on the platform is suspended and cannot be cancelled before the period ends — this is an intentional feature of the tool. Once the period is over, access is automatically restored. For permanent self-exclusion, contact us at contato@123av-jit.net.

No. Bets on 123av — whether on sports, slots, blackjack, roulette, or crash games — are a form of entertainment, not a source of income or investment. The house holds a mathematical edge in every format, which means that over the long run, losses exceed winnings for most players. Only bet what you can afford to lose without it affecting your finances, relationships, or well-being. If you feel gambling is getting out of control, use the responsible gambling available on the platform.

The 123av provides the following tools directly in your account settings: deposit limits (daily, weekly, or monthly), loss limits per period, session alerts with notifications when the set time is reached, temporary self-exclusion (24h, 7, 30, or 90 days), and reality check mode (displays a financial summary of your session during play). For permanent self-exclusion, you'll need to contact support. All tools are detailed on the Responsible Gambling.

In the event of a permanent self-exclusion, the real balance available in your 123av account 123av is returned via Pix to the key registered in your name, within 10 minutes of the closure being confirmed. Any bets in progress at the time of the request are settled normally before the account is closed. Bonus balances with incomplete rollovers are forfeited without refund, as set out in the Terms and Conditions. To start the process, contact us at contato@123av-jit.net with the subject line "Permanent Self-Exclusion".
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Why Trust 123av

What makes the platform a solid choice for Brazilian users

Pix in Seconds, Withdrawal in 10 min

Pix deposits arrive in seconds. Withdrawals are processed in up to 10 minutes for accounts with verified KYC, with no fee charged by 123av. Available every day, including weekends and national holidays.

Full Coverage of Brazilian Football

Brasileirão Série A and B, Copa do Brasil, Libertadores, and Campeonato Brasileiro — with pre-match and live betting. Dozens of markets per game, competitive odds, and real-time updates throughout each match.

Security & Data Protection

256-bit SSL encryption on all connections, two-factor authentication available, and personal data handled in accordance with the LGPD (Law No. 13,709/2018). Your 123av registration and your transactions are protected.

Human Support in Portuguese

Live chat and email support in Brazilian Portuguese, 24 hours a day. No useless automated replies — the 123av gives direct answers and resolves issues on the first contact.

Responsible Gambling Tools

Deposit limits, session alerts, reality check mode, and temporary self-exclusion are available to all users, with no red tape. The 123av takes responsible gambling seriously — the tools are easy to access and actually work.

Everything on Mobile, No App Needed

The 123av works perfectly in your phone's browser — no app download needed. Registration, Pix deposits, live betting on the Brasileirão, and withdrawals, all through Chrome or Safari on your Android or iPhone.

Didn't Find Your Answer?

The 123av team 123av is available to assist in Portuguese

Live Chat

Talk to our team in real time via the chat available directly on the platform. Instant responses, support in Portuguese — no rigid scripts.

Open Chat
Support Email

For more detailed queries, documentation, or specific requests, send us an email with all the relevant information. We respond within a few hours.

contato@123av-jit.net
Support Pages

Access dedicated pages with detailed information about bonuses, responsible gambling, terms and conditions, and the platform's privacy policy.

About 123av

This 123av frequently asked questions is updated regularly. If you notice any outdated information or would like to suggest a new question to be added, reach out at contato@123av-jit.net. For full Terms of Use details, visit Terms and Conditions. For questions about privacy and data usage, visit the Privacy Policy.

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Free registration in 2 minutes. Minimum deposit of R$ 20.00 via Pix. 100% welcome bonus on your first deposit. Bet on the Brasileirão, UFC, slots, and Live Casino — in Portuguese, in BRL.

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Forbidden for those under 18. Gamble responsibly. Betting involves the risk of financial loss.

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